Client Technical Manager

Who We Are

Consilium, part of the Aventum Group, is an established Lloyd’s of London Broker that embodies a culture of inspiration and innovation. Powered by the commitment of our people, our united vision and collective determination make an unquestionable difference. Driven by independence, we make decisions for our team and clients, not external shareholders - inspiring action, challenging the status quo, and seizing opportunities. At Consilium, excellence is not a destination but a journey we undertake together.

At The Aventum Group, we’re not one for following the usual rules. We work hard to be different, significantly extending to how we look after our people. Because for us, they’re not just people. They’re part of the family—a family that dreams big and always works together to make insurance better—for everyone.

We offer our employees a unique benefits package that includes personal training sessions, well-being provisions, and an additional day off for your birthday! We benefit from a learning culture and are keen to develop our employees to advance their careers at Aventum.

Role Summary

You will provide account assistance on a growing portfolio of UK Wholesale risks across the New Business and Renewal teams. You will be accountable for all pre-and post-bind dialogue and documentation and will maintain optimum service standards for our broker and insurer partners.

Role Accountabilities

• Producing UK Wholesale Market Reform Contracts and Endorsements or other required documentation compliant with London Market guidelines.

• Using internal and external tools to ensure documentation contains the correct clauses, conditions, taxes, etc., for that jurisdiction.

• Ensuring Consilium SPOE procedure is followed on all documentation before being sent to markets and clients.

• Liaising with New Business/Account Executives and Client Services Executives daily to ensure that client instructions are adequately actioned.

• Liaising with clients and insurers where required in a professional and timely manner.

• Monitor renewals and assist Renewal Executives to ensure these are invited and completed promptly.

• Full monitoring of risks (new and renewal) through their life cycle to file closure.

• Inputting and updating policies on the in-house systems accurately and timely.

• Adhering to the company’s procedures relating to subjectivity tracking to ensure that these are actioned in good time.

• Assisting Client Services Executives and IBA in resolving issues relating to the markets or clients' payments.

• Using PPL to bind orders or endorsements as required by your team.

• Providing ad hoc support to the Team Lead and other team members as needed.

• Provide and undertake training as required by your line manager.

• Any additional duties as assigned.

Role Requirements

• Good UK Wholesale insurance experience (essential)

• Experience in drafting London Market Reform Contracts (marine)

• Knowledge of London Market processes and terminology (essential)

• Working towards insurance qualifications, e.g. CII (preferred)

• At least 5 A-C Grade GCSE including English and Maths

Skills & Abilities

• High computer literacy and intermediate use of Microsoft Word, Excel, and Outlook.

• Ability to multitask, manage conflicting priorities, and work well under pressure.

• Able to build trust by operating with integrity and professionalism.

• Self-motivated.

• Team worker with the ability to work on your initiative.

• Solid data entry experience with the ability to identify errors.

• Excellent verbal and written communication.

• Positive attitude.

• Excellent attention to detail.

We are an equal-opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.